How can we help you?

Yes, for many topics, short guides or tutorials are available, for example, for setting up or using Isa. For each Isa version, there is an introductory video:

Introductory video for Isa Core.

Introductory video for Isa Pro.

You can see which version you are using based on the features on your device. If you see a bar on the home screen with environmental data such as light intensity, air quality or noise, you are using Isa Pro; if not, you are using Isa Core.

Normal technical defects are usually covered by the guarantee or the employer's programme (BGM offer) and are free of charge for you.

Should damage occur due to misuse or significant damage, the procedure may be regulated differently depending on the company. As long as you do not deliberately destroy Isa, it is unlikely that you will bear the costs.

You will usually receive a replacement device within a week at the latest. Normally you will receive the Support quick information on the next steps and estimated processing time.

If you were unable to use Isa in the meantime, the corresponding time will of course be credited to you.

In case of technical problems or defects, an exchange is possible. Support first checks with you whether the problem can be solved or if a replacement is advisable.

That can happen...
If the return is delayed, you should just contact the Support report.

In almost all cases, a solution can be found without difficulty. The most important thing is not to simply ignore the return, as Isa is often part of a company programme and additional costs can arise from prolonged delays.

There is often also the option to extend the usage phase or continue using Isa at a discounted employee rate. Support will be happy to help you with this.

Yes, fundamentally, we always offer the possibility to continue using Isa privately at particularly favourable employee rates after the trial period.

What is possible beyond that depends on your employer's specific employee programme.

Depending on the programme, you can, for example: extend the usage phase, continue to use the Isa privately, return the device, or book the Isa again next year through your employer.

If private continued use or extension is possible, we will inform you in good time about the next steps, options and conditions.

If you are unsure, We're happy to help you further Or you can ask your contact person at the company directly.

What happens after the trial period depends on your employer's specific programme.

In many cases, there are several options:

• extend the trial period through your employer
• The trial period may be extended at your own expense (for this, you will receive exclusive employee discounts from us).
• return the device to us (we will provide you with a free returns label)
• if your employer offers it book again next year

Normally, you'll be notified in good time before your trial period expires, so you have plenty of time to decide how you wish to proceed.

Wenn du unsicher bist, welche Regelung für dich gilt, hilft dir der Support or your contact person within the company.

Some users experience this feeling, particularly at the start. Isa is meant to support you, not stress you out. That's why you can adjust or reduce notifications at any time.

Change intensity:

Menu (top right) → Intensity → Starter Mode, Healthy Middle or Full Swing

Deactivating individual functions:

Menu → Settings → Health features

Activate Focus Mode

Menu → Settings → Focus mode → „Activate on Home screen“

After that, you can activate Focus mode directly from the home screen for 30 or 60 minutes. During this time, notifications will be reduced or paused.

If you are permanently dissatisfied, it helps to Support Of course, I'd be happy to continue.

Many people spend several hours almost motionless in their daily office routine. However, the human body is actually designed for regular movement and changes in posture.

Prolonged sitting in the same position can become uncomfortable over time and lead to one-sided strain.

Even small movements in everyday life, short breaks, standing up or changing position can help make the workday more pleasant and varied.

This is exactly what Isa is intended to support. It's not about sports or performance, but about small, realistic changes that can be easily integrated into everyday life.

No. Isa has not been designed to monitor employees or control behaviour.

Isa's aim is to support healthy working in everyday life, for example, with tips on movement, posture, focus, or short breaks.

Many people initially associate technology in the workplace with control, pressure to perform, or surveillance. Isa consciously wants to distance herself from precisely that.

Isa does not measure work performance, assess productivity, or analyse how „well“ someone works.

Instead, Isa should help to recognise physical and mental strains at an early stage and promote healthier working habits.

Always remember:

The hints are recommendations, not control.

By default, your data remains offline on the device and is not automatically transferred to employers or third parties.

The aim is support, not surveillance.

Isa is not a medical device. The system does not process medical diagnoses, patient records, or sensitive health data in the traditional sense.

Isa mainly captures workplace-related and ergonomic information, for example, movement patterns, posture changes, or activity behaviour during work.

This information helps Isa to provide suitable ergonomic advice and health-promoting recommendations.

All data is processed directly offline on the device by default. Your data belongs to you and is not automatically transferred to a cloud or third parties.

Yes. Isa can be used both in the office and for remote working.

Many users regularly switch between different workspaces. Isa can recognise different work environments and use appropriate settings.

If the question is about whether you can take Isa home with you, even though the device was provided by your employer: Yes. Isa is expressly designed to support hybrid working and working from home. If in doubt, you can also briefly check this with your company or our Support vote.