If Isa does not correctly recognise the table or its current position, this can be due to various causes. Possible reasons include: Objects blocking the sensor area (on top of Isa), Isa not being optimally positioned on the table (e.g. directly under the desktop), unusual lighting conditions (e.g. direct sunlight), the table moving very slowly when raising/lowering.

Try the following:

Ensure Isa is standing freely on the table. Remove any objects directly in front of or above the device. Check the position of the device. Restart Isa once.

You can also check if a height-adjustable table is correctly enabled in the settings:

Menu (top right) → Profile → Height-adjustable desk → on or off

If Isa continues to misdetect the table height, you can recalibrate the table sensor:

Menu top-right → Profile → Calibrate table sensor

This allows Isa to relearn the current position and height of your workstation. If the problem persists, the Support Gladly continue.