These terms and conditions apply to orders placed by consumers (§ 13 BGB) via our online shop.
Deep Care GmbH
Königsallee 43, 71638 Ludwigsburg, Germany
e-mail: info@deep-care.de
Phone: +49 (0) 7141 473 2210
VAT ID No.: DE326604972
Product presentations in the online shop do not constitute binding offers, but rather non-binding invitations to order.
By clicking the clearly labelled order button („order subject to payment“ or similar), you are making a binding offer to conclude a purchase agreement.
The contract is concluded upon our order confirmation or upon dispatch confirmation or dispatch of the goods.
Input errors can be corrected at any time before the order is submitted.
The contract language is German. You will receive the order details via email.
All prices are final prices in Euros and include statutory value-added tax, unless a different tax representation occurs in the checkout due to the country of delivery.
Delivery costs will be shown at checkout before you place your order. For more details, please see „Shipping & Delivery“.
The available payment methods are displayed at checkout (specifically PayPal, Credit Card/Stripe, WooCommerce Payments – depending on the shop setup).
The charge is made either immediately, depending on the payment method, or according to the terms and conditions of the respective payment service provider.
Delivery countries and delivery times are determined by the information provided under „Shipping & Delivery“ and by the display in the checkout.
Partial deliveries are permissible, provided they are reasonable for you and do not incur any additional costs.
In a consumer purchase, the risk only passes to you upon handover of the goods.
The goods remain our property until paid for in full.
To the extent that digital services (e.g. app features or subscriptions) are provided as part of your purchase, the scope of services and contract periods described in the respective offer or at checkout shall apply.
Subscriptions are automatically renewed for the booked term unless cancelled in good time. Cancellation conditions and deadlines are clearly displayed at checkout.
For consumer contracts for paid ongoing obligations, we provide an online cancellation option in accordance with Section 312k of the German Civil Code (BGB) („cancellation button“), where required by law.
For consumers, the cancellation policy provided on a separate shop page applies. It forms part of the contract.
If a voluntary 20-day trial period is expressly provided for in the offer, you can return the goods within 20 days of delivery, in addition to your statutory right of withdrawal.
The terms and processing are set out on the „Returns & Trial Period“ page. This does not affect your statutory right of withdrawal.
Statutory warranty rights apply.
For consumers, the warranty period is generally 2 years from delivery.
If a defect becomes apparent within one year of the transfer of risk, it is legally presumed that it already existed at the time of the transfer of risk, unless this is incompatible in individual cases.
We are liable without limitation for intent and gross negligence, for injury to life, body or health, and in accordance with the provisions of the Product Liability Act.
In cases of slight negligence, we are only liable for breaches of essential contractual obligations (cardinal duties), and this liability is limited to foreseeable, contract-typical damages.
Furthermore, liability is excluded to the extent permitted by law.
Our products are for wellness and informational purposes only and are not a medical device. They do not replace medical advice, diagnosis, or therapy. For further details, please see the „Health Disclaimer.“.
We are neither obliged nor prepared to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG).
German law shall apply, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of the country in which you have your habitual residence shall remain unaffected.
Should a provision of these terms and conditions be or become wholly or partly ineffective, the effectiveness of the remaining provisions shall remain unaffected.
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